Product Warranty Policy

Product Warranty Policy

1. Warranty Conditions

• The product must be within the warranty period. (The warranty period is calculated from the date of purchase, based on the sales invoice).
• The product must have technical defects covered under the warranty criteria set by the Manufacturer/Distributor. (Refer to the manufacturer's warranty conditions below). If the manufacturer/distributor determines that the product does not meet the warranty conditions, the warranty request will be denied.

Cases Not Covered by Warranty:

• Products that do not meet the above warranty conditions or violate the manufacturer's warranty policy.

• All products sold by AOZOOM are covered under the official warranty policy.
• Any defective products will be handled according to AOZOOM's warranty policy.

Obligations of the Seller and the Buyer in Transactions

1. Obligations of the Seller

The seller is responsible for ensuring:

1. The buyer's ownership of the purchased goods is not disputed by a third party.
2. The goods comply with legal regulations.
3. The transfer of goods is lawful.

a. Obligation to Deliver the Correct Goods and Related Documents

• The seller must deliver the goods as agreed in the contract, including the correct product type, quantity, quality, specifications, and technical requirements.
• Along with the goods, the seller must also provide related documents, such as the bill of lading, product information, packaging and storage guidelines, and user instructions. This is a mandatory obligation, even if the two parties have not specifically agreed on it.
• If the delivered goods do not match the agreed specifications, the buyer has the right to refuse receipt and claim compensation for any actual damages incurred.

b. Obligation to Transfer Ownership of Goods

• The time of ownership transfer is determined as follows: unless otherwise regulated by law or agreed upon by both parties, ownership is transferred from the seller to the buyer at the moment the goods are handed over.

c. Responsibility for Non-Conforming Goods

Goods are considered non-conforming if they:

(i) Are not suitable for their ordinary intended use.
(ii) Do not meet a specific purpose known to the seller at the time of contract execution.
(iii) Do not maintain the agreed quality or match the sample previously provided.
(iv) Are not packaged or preserved in a standard or appropriate manner.

Both parties must agree on how to handle force majeure events affecting contract execution and take remedial actions to minimize damages.

2. Obligations of the Buyer

a. Obligation to Make Payment

• The buyer must pay for the goods and receive them as agreed.
• Payments must be made using the agreed method, following the specified procedure and legal regulations.
• If the goods are lost or damaged after the risk has transferred to the buyer, the buyer is still responsible for payment unless the loss or damage is caused by the seller.

b. Obligation to Receive Goods

• The buyer must accept delivery and facilitate the seller’s ability to deliver the goods at the agreed time and location or as required by law.

c. Obligation to Inspect Goods

• The buyer must inspect or ensure the goods are inspected within the shortest feasible timeframe, depending on the specific circumstances.

d. Obligation to Notify

• Unless otherwise agreed, the buyer must notify the seller of any third-party claims related to intellectual property violations or force majeure events affecting contract performance.